doneanddusted
Member
- Messages
- 6
Hi folks,
Longtime lurker looking for some advice.
A (bad) customer of mine has accused me of scratching their window ....which I know I didn't do. I would have seen it, heard it, felt it.
They always take weeks to pay and skip cleans... it's on a 8 weekly schedule.
I shouldn't have gone back to clean again but as it was next to another customer I thought I'd give them another chance.
They accused me a week later... bit weird as it's their bedroom window and they would have seen it a lot sooner.
They hadn't had their windows cleaned for 4 months prior to this due to them skipping cleans. So 4 months of dirt in the darkest
months of the year, it would have been hard to see any scratches.
The scratches are in a motion i don't ever clean in with WFP. Also it's only on the 1 window. What i haven't told the customer yet is
that I showed a glass specialist who said the motion is consistent with leaning out trying to clean it themself...which they've probably been doing if they've been skipping cleans.
They also have very long string lights dangling down which could have been hitting the window with the strong winds we've had.
Also on google maps i've noticed scaffolding here... but that was 2021.
I've attached the picture and am unsure how to proceed. I don't want to admit liability for something i know i didn't do but the customer
wants my insurance details.
Any advice would be appreciated!
Thanks
Longtime lurker looking for some advice.
A (bad) customer of mine has accused me of scratching their window ....which I know I didn't do. I would have seen it, heard it, felt it.
They always take weeks to pay and skip cleans... it's on a 8 weekly schedule.
I shouldn't have gone back to clean again but as it was next to another customer I thought I'd give them another chance.
They accused me a week later... bit weird as it's their bedroom window and they would have seen it a lot sooner.
They hadn't had their windows cleaned for 4 months prior to this due to them skipping cleans. So 4 months of dirt in the darkest
months of the year, it would have been hard to see any scratches.
The scratches are in a motion i don't ever clean in with WFP. Also it's only on the 1 window. What i haven't told the customer yet is
that I showed a glass specialist who said the motion is consistent with leaning out trying to clean it themself...which they've probably been doing if they've been skipping cleans.
They also have very long string lights dangling down which could have been hitting the window with the strong winds we've had.
Also on google maps i've noticed scaffolding here... but that was 2021.
I've attached the picture and am unsure how to proceed. I don't want to admit liability for something i know i didn't do but the customer
wants my insurance details.
Any advice would be appreciated!
Thanks