Baldmonkey
Well-known member
- Messages
- 709
- Location
- Uk
This Happened today and im not sure what to think of it...what do you guys think....
Over view.
1, new build customer agrees a price of £18 for detached new build
2 customer has an all glass conservatory built on the back, virtually full width and about 12ft depth from house. lots of big panes and big doors.
3, all that extra glass is going to up you price to £23...customer agrees.
4, after 3 months gets a message, can you call round i think you have missed a bit, no problem that's part of my service.
5, we cleaned the inside of the glass conservatory roof but there's still dirt on the outside of the roof...yes i don't do your roof, just your windows.
6, today.....
Just wanted to talk to you about adding our roof to the regular cleaning....
That's gonna really bump up your price....
Oh i don't want to pay more than the £23 ....
Whys it going to cost so much...
So went into the ins and outs of how long it takes to clean the vertical glass on a window opposed to a glass roof with a shallow angle and two sides that will need the ladder out for. also explained i could do her entire house in less time than it would take to do the roof, so said to her you'd be looking at an additional £30 for the roof (its not a small roof and awkward to get to the sides)
But you clean the top windows and all the muck goes onto the conservatory roof and looks a mess.
To be fair you bought a conservatory with a glass roof
oh ill have to get someone else then im afraid
ok fill your boots
has anyone else had a customer want there glass conservatory roof doing for no extra cost...beyond belief some people
Over view.
1, new build customer agrees a price of £18 for detached new build
2 customer has an all glass conservatory built on the back, virtually full width and about 12ft depth from house. lots of big panes and big doors.
3, all that extra glass is going to up you price to £23...customer agrees.
4, after 3 months gets a message, can you call round i think you have missed a bit, no problem that's part of my service.
5, we cleaned the inside of the glass conservatory roof but there's still dirt on the outside of the roof...yes i don't do your roof, just your windows.
6, today.....
Just wanted to talk to you about adding our roof to the regular cleaning....
That's gonna really bump up your price....
Oh i don't want to pay more than the £23 ....
Whys it going to cost so much...
So went into the ins and outs of how long it takes to clean the vertical glass on a window opposed to a glass roof with a shallow angle and two sides that will need the ladder out for. also explained i could do her entire house in less time than it would take to do the roof, so said to her you'd be looking at an additional £30 for the roof (its not a small roof and awkward to get to the sides)
But you clean the top windows and all the muck goes onto the conservatory roof and looks a mess.
To be fair you bought a conservatory with a glass roof
oh ill have to get someone else then im afraid
ok fill your boots
has anyone else had a customer want there glass conservatory roof doing for no extra cost...beyond belief some people